Terms and Conditions AE888 — Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your use of the AE888 online gaming platform, including the website, mobile app, and all services provided under the AE888 brand. These Terms are to be read together with our Privacy Policy and Responsible Gaming Policy, which also form part of the overall agreement between you and AE888.

By accessing or using our platform in any way, you confirm that you have read and understood these Terms, that you are at least 18 years of age, and that the use of online gaming platforms is lawful in your jurisdiction of residence. If you are registering on behalf of a business entity, you also confirm that you have the authority to bind that entity to these Terms.

To be eligible for AE888 membership, you must meet all of the following requirements at the time of registration and throughout your use of the platform:

• Be at least 18 years of age at the date of registration.
• Is not currently located in a country or territory that prohibits participation in online gaming.
• Has never been banned or suspended by AE888 or any of our affiliated platforms previously.
• Not be an employee, officer, director, or immediate family member of any individual employed by AE888 or our business partners.
• Acting in your own personal capacity and not on behalf of any third party.

AE888 reserves the right to request identity verification (KYC) at any time to confirm your eligibility. The KYC process involves submitting official identification documents such as a national ID or passport, along with proof of current address. Accounts that fail to complete the KYC process within the specified period will be suspended until verification is finalised.

Each individual is only permitted to hold one active ae888 account. During registration, you are required to provide accurate, complete, and up-to-date information. Details to be provided include your full name as shown on official documents, an active mobile phone number, a valid email address, and the payment information you intend to use.

You are solely responsible for:

• Keeping your password and account login details confidential.
• Updating your account information when changes occur, especially your phone number and email address.
• Notifying ae888 immediately if you suspect any unauthorised access to your account.
• All activity that occurs under your account, whether carried out by you or by any other party who gains access through your negligence.

AE888 will never ask for your password via email, live chat, or any other communication channel. If anyone claims to be an AE888 representative and requests your password, do not disclose that information and report the incident to our security team immediately.

AE888 supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure, encrypted payment channels to ensure your funds are always protected.

Deposit: Deposits are typically credited to your account within two minutes of a successful transaction. Minimum and maximum deposit limits are as stated on the platform's payment page. AE888 does not charge any additional fees for deposits; however, your payment service provider may impose certain charges that are beyond our control.

Withdrawal: All withdrawal requests are processed within 30 minutes to 2 hours on business days. Withdrawals may only be made to a bank account or digital wallet registered in the same name as the account holder. For first-time withdrawals or those exceeding a certain threshold, additional identity verification may be required before processing can proceed.

• Withdrawals to third-party accounts are not permitted under any circumstances.
• AE888 reserves the right to place a hold on withdrawals that require further security review.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.
• In exceptional circumstances, AE888 reserves the right to request additional supporting documents before approving a withdrawal.

AE888 offers a variety of bonuses and promotions from time to time as a token of appreciation for our members. Each bonus is subject to its own specific terms and conditions, which will be clearly stated in every promotional announcement on our Promotions page.

General terms applicable to all ae888 bonuses include:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• The wagering requirement must be fully met before any withdrawal is permitted.
• Using more than one account to claim the same bonus is prohibited.
• AE888 reserves the right to cancel or modify any promotion at any time.
• In the event of bonus fraud or misuse, ae888 reserves the right to cancel the relevant bonus and close the accounts involved.
• Bonuses cannot be transferred or directly exchanged for cash.

All games offered on the ae888 platform use a Random Number Generator (RNG) certified by independent auditing bodies to ensure fairness and randomness in every game outcome. ae888 does not interfere in the results of any game, and no party can manipulate game outcomes.

Regarding disputes over game results:

• Results recorded by the ae888 server are final and override any display shown on the user's device.
• If a technical disruption occurs during gameplay, the round in question will be voided and the bet will be fully refunded.
• Any bugs or errors in the game software that produce unrealistic wins will be voided and ae888 reserves the right to recover the funds involved.
• Members who suspect unfairness in a game may submit a complaint to the AE888 support team within 72 hours of the incident.

To ensure a fair and safe experience for all members, AE888 strictly prohibits the following on our platform:

• Using software, bots, automated scripts, or other technological tools to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes in multiplayer games.
• Money laundering or using the platform for any unlawful financial activity.
• Registering an account using a false identity or inaccurate information.
• Threatening, abusing, or harassing ae888 staff or other members.
• Publishing or sharing content that is unlawful, offensive, or incites hatred.
• Attempting to access another member's account or any restricted section of the platform.

Members are free to close their account at any time by contacting the AE888 support team via live chat. Prior to closure, all balances eligible for withdrawal will be processed in accordance with standard procedures.

AE888 reserves the right to suspend or close any member's account without prior notice if:

• The member is found to have violated any provision of these Terms and Conditions.
• There is reasonable suspicion of fraud, money laundering, or other illegal activity.
• Information provided during registration was found to be false or misleading.
• The account shows no activity for 12 consecutive months.
• There is a directive from the relevant authorities to do so.

In the event of account closure due to a terms violation, AE888 reserves the right to forfeit the entire account balance, including bonuses and any pending withdrawals.

AE888 is not liable for any losses arising from the use of our platform, including but not limited to in-game losses, technical disruptions beyond our control, or any investment or financial decisions made based on the use of the platform.

Our platform is provided on an "as is" basis and ae888 makes no guarantee that our services will always be error-free, uninterrupted, or meet specific expectations. However, we are committed to maintaining the platform to the highest standard possible and minimising any service disruptions.

AE888 collects and processes your personal data in accordance with our Privacy Policy, which forms part of this agreement. By using our platform, you consent to the collection and processing of your personal data as described in that Privacy Policy.

In summary, ae888 uses your personal data for the following purposes:

• Verifying your identity and processing your account registration.
• Processing financial transactions securely.
• Complying with legal requirements and anti-money laundering regulations.
• Providing effective customer support.
• Sending promotional information and platform updates (with your consent).

AE888 will not sell or share your personal data with third parties for marketing purposes without your explicit consent. For more information, please refer to Privacy Policy our complete.

AE888 reserves the right to change, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes via in-platform notifications or the registered email address.

The "Updated" date shown at the top of this page reflects the effective date of the latest version of the Terms and Conditions. It is your responsibility to review this page periodically to ensure you are always aware of the current applicable terms.

Continued use of the ae888 platform after any updated terms take effect will be considered your acceptance of the revised terms. If you do not agree with the changes made, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the ae888 support team is available to assist you at any time through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Email: [email protected] — response within 24 hours on business days.
• WhatsApp: The number is available on the Contact Us page within the platform.

For complaints that cannot be resolved through regular support channels, you may submit a formal complaint via email to our compliance team. AE888 is committed to resolving all complaints fairly and within a reasonable timeframe.